Rm2000 Responsible Gaming — Play Smart and Stay Safe

Spotting early warning signs is the first step to regaining control. Here are some indicators to watch out for, whether in yourself or someone you care about:

• Playing longer or spending more than planned, even after repeatedly promising yourself to stop.
• Using money meant for essential needs — such as rent, food, or bills — to fund gambling.
• Hiding gaming activity from family or friends, or lying about how much you've spent.
• Feeling restless, irritable, or unable to sleep when you can't play.
• Chasing losses by continuing to bet even when under financial pressure.
• Neglecting responsibilities at work, school, or home due to time spent gaming.
• Borrowing money or selling belongings to fund gaming activity.

If you recognise two or more of the signs above in yourself, we encourage you to use the available self-control tools or speak with a professional counsellor.

One of the most effective ways to enjoy gaming responsibly is to plan your personal limits before starting a session. rm2000 encourages every user to:

Set Time Limit

Decide how long you'll play before starting a session — for example, no more than one hour during your free time. Use your phone's timer as a reminder. When time is up, end the session even if you're on a winning streak.

Set Budget Limit

Decide on an MYR amount you're fully prepared to lose — only use disposable money that won't affect your daily needs. Once your budget limit is reached, end the session. Don't try to recover losses with unplanned additional deposits.

Rm2000 offers several self-control options that you can manage directly through your account settings. These tools are designed to help you stay in control without needing to contact customer support:

Deposit Limit

You can set daily, weekly, or monthly deposit limits in MYR. Once a limit is in place, our system will block any deposit that exceeds the amount you've specified. Increasing a deposit limit requires a waiting period before it takes effect, but reductions are applied immediately.

Cooling-Off Period

If you feel like you need a break from the platform, you can activate a cooling-off period that blocks login for a duration of your choice — anywhere from 24 hours to several weeks. This gives you the space to step back and reflect on your gaming habits.

Self-Exclusion

For users who need a more serious measure, the self-exclusion option lets you block access to your rm2000 account for an extended period. During the exclusion period, you won't be able to log in or make any deposits. Contact our support team through your account to find out more about this option.

Rm2000 strictly prohibits use of the platform by anyone under the age of 18. Protecting children and young people is our absolute priority. Some of the measures we have in place include:

• Age verification during account registration, which may include a request for identity documents.
• Suspension of accounts suspected of being used by or on behalf of a minor, pending verification.
• Parents and guardians are encouraged to use parental control software on shared devices to prevent children from accessing online betting platforms.

If you become aware that a minor has accessed this platform, please contact the rm2000 support team immediately through your account.

Gaming should only be a small part of a balanced lifestyle. Make sure your time, energy, and finances are distributed wisely across work, family, hobbies, and recreation. Don't let gaming take over the things that matter most in your life.

If you or someone you know needs help, don't hesitate to seek professional support. Counsellors trained in addiction issues can help you understand the root causes and build an effective recovery plan. Asking for help is a sign of strength, not weakness.

For more information on account controls and available measures, check the FAQ section us or log in to your account to reach the rm2000 support team directly. We're always here to help.